Last updated: 19 March 2026
1.1 Seller – SIA “RIPO International”, registration No. 40003120298, registered address: Katlakalna street 11 k-7, Riga, Latvia, LV-1073. The Seller’s contact details are available in the E-store.
1.2 E-store – the website operated by the Seller, www.insectnets.com, which provides information about the products, their specifications, prices, payment and delivery conditions, and enables customers to place orders online.
1.3 Buyer – a natural person (consumer) or a legal entity placing an order for goods through the E-store.
1.4 Contract – a legally binding agreement between the Seller and the Buyer, deemed concluded, when the Buyer places an order in the E-store, completes the payment (or confirms the selected payment method), and receives an order confirmation from the Seller. The Contract includes the individual parameters of the ordered goods and remains valid until it has been fully performed.
1.5 Order – an order placed by the Buyer through the E-store that includes goods manufactured according to the Buyer’s individual specifications (such as dimensions, colours, materials, or other selected options).
1.6 Terms – these Terms of Use governing the conclusion and performance of the purchase contract, the right of withdrawal, data protection, and other contractual relations between the Buyer and the Seller.
1.7 Delivery Country – the country to which the goods are delivered, based on the delivery address specified by the Buyer, determining the applicable delivery conditions, tax rates, and other transaction-related requirements.
1.8 Courier – an independent third-party logistics service provider responsible for the physical delivery of the order to the address specified by the Buyer.
1.9 Privacy Policy – the rules governing the collection, storage, and processing of the Buyer’s personal data when using the E-store.
1.10 If the Buyer is a legal entity, consumer protection regulations do not apply to such purchases. Transactions with legal entities are governed by the laws of the Republic of Latvia, including the Civil Law and the Commercial Law, as well as these Terms of Use, unless otherwise provided by applicable European Union legislation.
2.1 The Buyer may place an order in the E-store without creating an account or registering as a user. However, to complete an order, the Buyer must fill in the order form and provide accurate and complete information (including name, surname, address, contact details, and any other required data). By placing an order, the Buyer confirms that they have read and agree to these Terms of Use.
2.2 Product prices displayed in the E-store are shown for informational purposes according to the VAT rate and currency of the country from which the E-store is accessed. Once the order is confirmed, VAT and the final price are automatically recalculated based on the tax rate applicable to the delivery country specified in the order, in accordance with EU VAT regulations (OSS). The final total price is displayed before payment is made.
2.3 The Seller reserves the right to unilaterally change the product range, prices, and descriptions, as well as to apply discounts or promotional offers. The Seller shall not be held liable for any technical or typographical errors in the information published in the E-store.
2.4 All supporting information published in the E-store (including images, instructions, technical descriptions, and other materials) is provided for informational purposes only. The Seller does not guarantee that a product will fully meet the Buyer’s individual preferences, intended use, or technical requirements unless this has been explicitly confirmed in writing.
2.5 Payment for ordered goods may be made using the online payment methods available in the E-store, including Visa / MasterCard payment cards, Klarna, or other secure payment solutions.
2.6 The Seller reserves the right to refuse to fulfil an order if the product price, description, or specification displayed in the E-store is clearly incorrect due to a technical or human error. In such cases, the Seller will inform the Buyer and offer the option to amend or cancel the order. If the Buyer does not agree to the proposed changes, the order will be cancelled and the full amount paid will be refunded to the Buyer.
2.7 The Buyer is responsible for ensuring that all information provided for the execution of the order (including the email address, delivery address, and contact details) is accurate and complete. The Seller shall not be liable for any losses or delays resulting from inaccurate or incomplete information.
2.8 The Buyer has the right to cancel the order unilaterally within 24 (twenty-four) hours after placing the order by sending a written notification to the Seller’s email address: info@insectnets.com. If the Buyer cancels the order after 24 hours and the production of the order has already begun, the Seller has the right to refuse the cancellation, and the order will be fulfilled in accordance with the originally concluded contract.
2.9 The Contract between the Seller and the Buyer is deemed concluded when the Buyer has placed the order, selected and confirmed the payment method, and received an order confirmation at the email address provided. The Contract remains valid until it has been fully performed, meaning the goods have been delivered to the Buyer or the Buyer’s authorized representative.
2.10 If the Buyer is a legal entity that is not registered as a value added tax (VAT) payer, the purchase shall be completed using the payment methods available in the E-store, and VAT will be applied to the purchase amount in accordance with the price indicated at the time of placing the order and the specified delivery address.
2.11 If the Buyer is a legal entity registered as a VAT payer in Latvia or another Member State of the European Union, the Buyer must provide a valid VAT registration number when placing the order. After verification of the VAT payer status through the Latvian or European Union VAT Information Exchange System (VIES), the Seller will issue an invoice to the Buyer for payment.
2.12 If the VAT payer status is confirmed, the transaction will be subject to a 0% VAT rate, in accordance with the applicable laws and regulations of Latvia and the European Union.
2.13 If the VAT number provided by the Buyer is invalid, cannot be verified, or is not confirmed, the Seller reserves the right to:
2.13.1 apply VAT to the purchase;
2.13.2 refuse the application of the 0% VAT rate;
2.13.3 cancel the order and refund the payment received.
3.1 Depending on the size, weight, and delivery country of the goods ordered by the Buyer, the following delivery methods may be available:
3.1.1 Courier delivery to the specified address – using delivery partners available in the E-store at the time the order is placed;
3.1.2 Delivery to a parcel locker or parcel terminal – using delivery partners available in the E-store at the time the order is placed;
3.1.3 International delivery – using delivery partners available in the respective country at the time the order is placed;
3.1.4 Collection of the order at the Seller’s warehouse or parcel locker: Katlakalna street 11 k-7, Riga, LV-1073, on business days from 09:00 to 17:00.
3.2 Delivery costs are calculated automatically based on the size and weight of the ordered goods, the selected delivery method, and the delivery address. The final delivery cost is displayed before payment is completed.
3.3 The delivery time depends on the selected delivery method and delivery address. The E-store provides an estimated delivery time. The Seller will notify the Buyer when the order is ready for dispatch or collection from the warehouse.
3.4 If delivery is carried out by courier, the Courier will inform the Buyer of the delivery time to the specified address. At the time of delivery, the Courier has the right to request the recipient to present a valid identification document.
3.5 The Buyer undertakes to accept the order at the specified delivery address. If the Buyer is not available at the time of delivery, the Courier is entitled to hand over the goods to another person present at that address. In such cases, the goods shall be deemed delivered, and the Buyer shall have no right to raise claims regarding delivery.
3.6 If, upon receipt of the goods, damage to the packaging or the goods themselves is discovered that may have occurred during transportation, the Buyer must:
3.6.1 immediately take photographs documenting the damage;
3.6.2 indicate the damage to the courier in the delivery documents or in the courier’s electronic device;
3.6.3 send a written notification to info@insectnets.com within 24 hours of delivery, including photographs and a description of the damage;
3.6.4 retain the damaged goods and packaging until further instructions are received from the Seller or the courier service.
3.7 If the above requirements are not fulfilled, the goods shall be deemed delivered in proper condition and in accordance with the order, and the Buyer loses the right to submit claims regarding damage caused during delivery.
3.8 If the Buyer has chosen to collect the order at the Seller’s showroom or parcel locker in Riga, at Katlakalna street 11 k-7:
3.8.1 After the goods have been manufactured, the Seller will send a notification informing the Buyer that the order is ready for collection.
3.8.2 The Seller provides free storage of the order for 3 (three) business days from the date the notification is sent.
3.8.3 If the Buyer does not collect the goods within the specified period, the goods shall be considered stored at the Buyer’s risk, and the Seller has the right to charge a storage fee or request compensation for storage-related expenses.
3.8.4 If the Buyer does not collect the goods within 3 (three) business days from the date the notification is sent, the Seller has the right to unilaterally withdraw from the contract, refuse to release the goods, and retain the purchase payment as a contractual penalty for failure to fulfil obligations, as well as claim compensation for damages.
3.8.5 In the case of custom-made goods, the Seller is not obliged to ensure further storage of the goods after the above-mentioned period has expired.
4.1 If, at the time of delivery, the Buyer cannot be reached at the specified delivery address and/or via the provided contact information, and the order cannot be handed over to the Buyer, the goods shall be deemed duly delivered.
4.2 In such cases, the courier service may:
4.2.1 return the goods to the Seller;
4.2.2 dispose of the goods in accordance with the courier service’s regulations.
4.3 All costs associated with such a situation (including, but not limited to, return shipping, storage, or disposal of the goods) shall be borne by the Buyer. These costs may be deducted from the payment made by the Buyer for the order. In such cases, the Buyer shall not have the right to submit claims regarding the undelivered goods.
4.4 The Seller is not obliged to refund the Buyer the order amount or any part thereof. At its sole discretion, the Seller may decide to issue a partial refund after deducting the incurred costs; however, the Seller is under no obligation to do so.
5.1 In accordance with the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 “Regulations Regarding Distance Contracts”, a Buyer who is a consumer has the right to withdraw from a distance contract within 14 (fourteen) days from the date of receiving the goods, without providing a reason. This right applies only to goods that are not manufactured according to the Buyer’s individual order or personalized specifications.
5.2 In accordance with Article 16(c) of Directive 2011/83/EU of the European Parliament and of the Council, as well as Section 22.3 of Cabinet of Ministers Regulation No. 255, the Buyer may not exercise the right of withdrawal for goods manufactured according to the Buyer’s individual specifications (for example, based on the customer’s specified dimensions, configuration, materials, or colour selection), as such goods are not suitable for resale.
5.3 The right of withdrawal does not apply to legal entities, regardless of the volume, frequency, or purpose of the purchase, unless otherwise agreed in writing by the Seller.
5.4 Goods manufactured according to the individual order of a legal entity are non-returnable and the purchase price shall not be refunded if the goods comply with the specifications stated in the order and no material non-conformity has been identified.
6.1 This section applies to non-conformities that are not related to transport damage (which is described in Section 3.6). A product shall be considered non-conforming if there is a material discrepancy between the specifications stated in the order and the goods delivered, including but not limited to the following cases:
6.1.1 the product has incorrect dimensions, colour, or configuration;
6.1.2 components or elements included in the order are missing;
6.1.3 a manufacturing defect or functional fault is identified;
6.1.4 a different or incorrect product has been delivered and the discrepancy is not the result of delivery or transportation.
6.2 The Buyer must immediately notify the Seller of any apparent non-conformity (including mechanical damage, visual defects, or dimensional errors) no later than 48 (forty-eight) hours after receiving the goods, by sending a notification together with photographic evidence to the Seller’s email address: info@insectnets.com.
6.3 If the goods are installed or assembled by the Buyer or by third parties, the Buyer is responsible for proper installation and use in accordance with the installation and operating instructions. The Seller shall not be liable for damage or non-conformities resulting from improper installation, measurement errors, unsuitable fixings, or installation performed by third parties. Installation or use of the product shall be deemed confirmation that the Buyer has inspected the condition, completeness, and compliance of the goods with the order.
6.4 Claims regarding goods that do not comply with the contract shall be reviewed in accordance with the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law, insofar as applicable European Union legislation or the mandatory legal provisions of the consumer’s country of residence do not provide otherwise.
6.5 The Seller shall not be liable for damage to or defects in the goods resulting from:
6.5.1 normal wear and tear;
6.5.2 mechanical impact or external damage;
6.5.3 improper use, operation, or installation;
6.5.4 failure to follow the instructions for use or the manufacturer’s guidelines;
6.5.5 improper storage or transportation after the goods have been received;
6.5.6 repair, modification, or structural alterations carried out without the Seller’s written consent;
6.5.7 installation or interference by third parties;
6.5.8 external factors, including but not limited to moisture, temperature fluctuations, chemical substances, fire, water, or other environmental conditions.
6.6 In accordance with the laws of the Republic of Latvia:
6.6.1 natural persons (consumers) are provided with 24 (twenty-four) months of liability for non-conformity of the goods, starting from the date of delivery;
6.6.2 legal entities are provided with a 12 (twelve) month warranty from the date of delivery of the goods.
The warranty applies only to manufacturing defects or material non-conformities that existed at the time the goods were delivered.
6.7 The warranty does not apply to:
6.7.1 natural wear of materials resulting from use;
6.7.2 visual damage that occurs after the goods have been received;
6.7.3 defects resulting from improper installation or assembly;
6.7.4 damage caused by use under unsuitable conditions;
6.7.5 damage caused by external mechanical factors;
6.7.6 use of the product contrary to its intended purpose;
6.7.7 structural modifications or repairs carried out independently.
6.8 The warranty does not apply to visual defects or discrepancies that could have been identified at the time of delivery but were not reported to the Seller within the time period specified in these Terms.
6.9 Before reviewing a warranty claim, the Seller has the right to request:
6.9.1 photographic or video evidence of the identified defect;
6.9.2 a detailed description of the defect;
6.9.3 the return of the goods for inspection or expert evaluation.
If the inspection determines that the defect is not related to a manufacturing or material non-conformity, the Seller has the right to reject the warranty claim.
6.10 If, following the warranty inspection, the product is found to be in proper working condition or the damage has occurred as a result of the Buyer’s actions or external factors, the Buyer may be charged for:
6.10.1 product diagnostics or expert evaluation;
6.10.2 transportation costs;
6.10.3 other costs related to the inspection.
6.11 In the event of a valid warranty claim, the Seller may, at its discretion:
6.11.1 remedy the defect;
6.11.2 replace the product with an equivalent product;
6.11.3 or, if this is not possible, refund the purchase price in accordance with applicable laws and regulations.
7.1 When visiting the E-store and placing an order, the Buyer must review the Seller’s Privacy Policy, available in the E-store under the section “Privacy Policy”. The Privacy Policy defines the procedures for the collection, storage, processing, and protection of personal data.
7.2 The Buyer’s personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), as well as the applicable laws and regulations of the Republic of Latvia. The Seller implements appropriate technical and organizational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
7.3 When placing an order in the E-store, the Buyer provides personal data (including name, surname, email address, delivery address, and phone number). These data are processed for the following purposes:
7.3.1 processing and fulfilment of the order;
7.3.2 issuing invoices and processing payments;
7.3.3 ensuring delivery, including the transfer of necessary data to the courier (name, address, phone number);
7.3.4 communication via SMS or email regarding the delivery of the goods (for example, confirmation of delivery status or time);
7.3.5 providing customer support related to the order;
7.3.6 fulfilling legal obligations (for example, accounting requirements);
7.3.7 contacting the Buyer after order fulfilment to request feedback regarding the purchased product or service.
7.4 The Buyer has the right to request access to their personal data, request correction or deletion of such data, request restriction of processing, object to processing, or withdraw consent by submitting a request to the email address: info@insectnets.com.
8.1 All information and materials available on the website insectnets.com, including but not limited to product descriptions, texts, images, photographs, graphic elements, design, logos, trademarks, video materials, catalogues, instructions, technical information, website structure, databases, software, and other elements (hereinafter – Content), are the intellectual property of SIA “RIPO International” or are used with the lawful permission of the respective rights holders.
The above-mentioned Content is protected in accordance with:
8.1.1 the Copyright Law of the Republic of Latvia;
8.1.2 the Trademark Law of the Republic of Latvia;
8.1.3 provisions prohibiting unfair competition;
8.1.4 European Union copyright regulations, including Directive 2001/29/EC, Directive (EU) 2019/790, and other applicable legal acts.
8.2 Without the prior written consent of SIA “RIPO International”, it is prohibited to use the Content of the website in any manner outside of personal (non-commercial) use, including but not limited to:
8.2.1 copying or reproducing the Content;
8.2.2 downloading, archiving, or storing the Content in databases;
8.2.3 publishing or republishing the Content on other websites;
8.2.4 distributing, transmitting, or transferring the Content to third parties;
8.2.5 translating, modifying, transforming, or otherwise adapting the Content;
8.2.6 using the Content for advertising, commercial, or marketing purposes;
8.2.7 publishing the Content on social networks, databases, catalogues, or advertising platforms;
8.2.8 using product descriptions, images, logos, or design elements on other commercial platforms.
8.3 Users are permitted to use the Content of the website only for personal, non-commercial purposes, such as:
8.3.1 viewing the Content;
8.3.2 printing the Content for personal use;
8.3.3 downloading the Content to their own device,
provided that copyright is not infringed, the Content is not modified, and it is not used for commercial or public distribution.
8.4 Quotation of the E-store Content is permitted only where the citation rules established by copyright law are observed, with clear reference to the exact source and without distorting the meaning or context of the Content. Any use of trademarks, logos, graphic elements, design, or visual identity without the prior written consent of SIA “RIPO International” is strictly prohibited.
8.5 Without the written consent of SIA “RIPO International”, it is prohibited to use automated tools for data extraction or copying, including but not limited to:
8.5.1 robots;
8.5.2 scripts;
8.5.3 data extraction software (“web scraping”);
8.5.4 automated catalogue or database copying tools;
8.5.5 other technical means intended to extract or reproduce the website Content.
8.6 For each case of unauthorized copying, use, publication, or reproduction of the website Content, the infringer shall pay SIA “RIPO International” a contractual penalty of EUR 10,000 (ten thousand euros) for each individually identified infringement, including each separate:
8.6.1 product page;
8.6.2 image;
8.6.3 text unit;
8.6.4 graphic element or other part of the Content.
In addition, the infringer shall pay EUR 50 (fifty euros) for each day until the unlawfully used Content is completely removed or the infringement has been remedied.
8.7 Payment of the contractual penalty does not release the infringer from the obligation to:
8.7.1 immediately cease the unlawful use of the Content;
8.7.2 compensate SIA “RIPO International” for all damages incurred, including lost profits, legal expenses, litigation costs, and other expenses related to the infringement, if they exceed the amount of the contractual penalty.
8.8 SIA “RIPO International” reserves the right to protect its intellectual property rights by applying to:
8.8.1 the courts of the Republic of Latvia;
8.8.2 internet service providers;
8.8.3 hosting service providers;
8.8.4 search engines;
8.8.5 advertising platforms;
8.8.6 social media operators;
8.8.7 or other competent authorities,
to ensure the removal of unlawfully published Content, the blocking of access, and the recovery of damages in accordance with applicable legal procedures.
9.1 By placing an order in the E-store, the Buyer confirms that they have read and fully agree to these Terms of Use. The Seller shall not be liable for any consequences resulting from the Buyer’s lack of awareness of these Terms or failure to read them.
9.2 The Seller shall not be liable for any direct or indirect losses or expenses that may arise:
9.2.1 in connection with the use or interpretation of the information provided in the E-store;
9.2.2 in connection with disruptions to the availability of the E-store, technical defects, server failures, data loss, or other circumstances beyond the Seller’s control;
9.2.3 due to interruptions in data transmission, payment processing, or the operation of e-commerce systems.
9.3 Product images and visualizations displayed in the E-store are illustrative and provided for informational purposes only. The actual visual characteristics of the goods (including colour, proportions, shape, and texture) may differ slightly from those shown in the images due to the configuration options selected by the Buyer, the display settings of the Buyer’s device, or technological characteristics of the manufacturing process. Such differences shall not be considered a defect or non-conformity of the goods.
9.4 The Seller shall not be liable for failure to perform obligations, delays, or unavailability of goods if caused by external circumstances beyond the Seller’s control (force majeure), including but not limited to:
9.4.1 war, strikes, epidemics, natural disasters, government orders, or import/export restrictions;
9.4.2 significant disruptions in logistics, international transportation, or courier services;
9.4.3 disruptions in the services of third parties, including hosting providers, IT systems, or payment service providers.
9.5 In all cases, the Seller’s total liability shall be limited to the amount paid for the specific order, unless otherwise required by mandatory applicable law.
10.1 The Seller reserves the right to amend or supplement these Terms of Use at any time by publishing the updated version in the E-store without prior notice. Amendments shall enter into force upon publication unless stated otherwise.
10.2 Each order placed by the Buyer is subject to the Terms that were in force on the date the order was placed. The Buyer is responsible for retaining the order confirmation and using it as a reference in the event of any dispute.
10.3 All official communication between the Buyer and the Seller shall be conducted using the contact details or electronic communication channels indicated on the E-store website, unless otherwise agreed.
10.4 The laws of the Republic of Latvia shall govern the application and interpretation of these Terms and the operation of the E-store in general. Relations with consumers are regulated by the Consumer Rights Protection Law, as well as applicable European Union directives and regulations.
10.5 All disagreements or disputes shall, where possible, be resolved through negotiations to reach a mutually acceptable solution. If no agreement is reached, the dispute shall be settled in the courts of the Republic of Latvia according to the Seller’s registered legal address.
