Terms of use

Terms of use
Effective from 01.04.2022.

1. TERMS AND DEFINITIONS
1.1. Seller – SIA “RIPO International Ltd”, registration no. 40003120298, legal address: Katlakalna Street 11 K7, Riga, LV-1073, Latvia.
1.2. E-store – the website www.insectnets.com managed by the Seller, where it is possible to order goods online.
1.3. Buyer – a natural person or legal entity that orders goods in the e-store.
1.4. Agreement – an agreement between the Seller and the Buyer who places an order in the e-store.
1.5. Order – an order of goods, which includes all the goods that the Buyer wants to order and which are produced according to the individual order of the buyer.
1.6. Terms and Conditions – the terms and conditions that apply to each purchase made by the Buyer in the e-store and each purchase agreement between the Buyer and the Seller.
1.7. Country of purchase – the country chosen by the buyer, according to the delivery address of the order.
1.8. Courier – a courier service provider that provides delivery of an order from the Seller’s warehouse to the address specified by the Buyer.
1.9. Privacy Policy – Terms and Conditions for the Collection, Storage, Processing and Storage of Personal Data through the E-Store.

2. ORDERING GOODS
2.1. It is possible for the buyer to order goods in the E-store without registration.
2.2. The prices of goods in the e-store are indicated in the local currency of the country of purchase, including value added tax (VAT).
2.3. The seller reserves the right to unilaterally change the offer of goods, prices, as well as apply discounts to the goods.
2.4. The goods shown in the images in the e-store may differ from the goods in nature in terms of their color, size, shape or other parameters.
2.5. For support information published in the e-store, incl. the pictures, instructions and auxiliary materials are of a recommendatory nature, based on the Seller’s competence in the use of the goods, but the Seller does not guarantee the conformity of the ordered goods to any wishes or purposes of use of the Buyer.
2.6. Payment for the ordered goods must be made in the form of online payment – by online bank transfer, Visa / MasterCard payment cards, or other secure online payment methods offered in the Seller’s e-store.
2.7. The Seller has the right to refuse to deliver the goods ordered by the e-store, informing the Buyer, if for technical reasons the price and / or parameters of the goods indicated in the e-store do not correspond to the actual price and / or parameters. In this case, the Seller informs the Buyer about the discrepancies, and in agreement with the Buyer, makes changes to the order or cancels the order and makes returns the payment for goods to the Buyer.
2.8. The buyer is responsible for ensuring that the personal data provided to fulfill the order (including e-mail, delivery address) is accurate and complete. The Seller shall not be liable for any losses that may occur to the Buyer or third parties due to incorrect or incomplete data for the execution of the order.
2.9. Once the Buyer has completed all the steps of the order, the last of which is the selection and confirmation of the payment method and has received confirmation from the Seller of the order by e-mail, the purchase agreement between the Seller and the Buyer is considered concluded. The Agreement is valid until its full performance – delivery of the goods to the Buyer.

3. DELIVERY OF GOODS
3.1. Depending on the size of the goods ordered by the Buyer, the country of purchase and delivery addresses, the Buyer is offered to choose one of the delivery methods:
3.1.1. Delivery to the address by DPD courier service;
3.1.2. Delivery to the address by DB Schenker courier service;
3.1.3. Receipt of goods in the Seller’s warehouse, address: Katlakalna Street 11 K-7, Riga, Latvia, LV-1073.
3.2. Delivery costs of the order are determined according to the size of the goods ordered by the Buyer, the chosen delivery method and delivery address. Delivery costs are reflected when ordering.
3.3. The delivery time of the goods depends on the time of production of the goods, the type of delivery and the address. When ordering goods in the e-shop, the preliminary time for receiving the goods is reflected. The Seller informs the Buyer when the goods are manufactured and ready for shipment with the Carrier selected by the Buyer or for receipt in the Seller’s warehouse.
3.4. If the Buyer, when ordering goods, has chosen to receive the goods with delivery to the address, the Courier shall inform about the estimated time of delivery at the address. Upon receipt of the goods, the Courier has the right to require the recipient to present an identity document.
3.5. The buyer undertakes to accept the ordered goods. If the buyer is not at the specified address at the time of delivery, the Seller has the right to transfer the goods to another person located at the specified address, and the Buyer will not have the right to make any claims to the Seller.
3.6. In case delivered goods or their packaging is damaged, or delivered goods do not correspond to the order, a note shall be made in the handover-acceptance document and a free-form report regarding damage or non-conformity of the goods shall be drawn up. The Buyer must send the application for damage or non-conformity of the goods together with photographs, if any, to the Seller’s e-mail info@insectnets.com.
3.7. If the Buyer has chosen to receive the goods in the Seller’s warehouse when placing the order, the Buyer must arrive to receive the goods from the Seller’s warehouse within 10 (ten) days from the moment when the Buyer receives e-mail from Seller, about order being ready for pickup. If the Buyer does not arrive to receive the goods within 10 (ten) days, then the Seller has the right to unilaterally withdraw from the Agreement and demand that the Buyer reimburse the Seller for the costs incurred in storing the order and not refund the Buyer for the order.

4. RIGHT OF WITHDRAWAL
4.1. The Buyer, who is a consumer, has the right, without giving a reason, to withdraw from the purchase agreement within 14 (fourteen) days, using the right of withdrawal, notifying the Seller thereof. This applies to ordered goods, which are not made to the Buyer’s individual order (for example, products with individually ordered sizes).
4.2. For the goods ordered in the e-store, which are made to the Buyer’s individual order, the Buyer may not exercise the right of withdrawal in accordance with the Article 16 of Directive 2011/83 / EU of the European Parliament and Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 “Regulations on Distance Contracts”. However, the seller gives the right to the Buyer to withdraw from the purchase agreement during 48 hours after the purchase. In such case Seller refunds the total amount of order.

5. APPLICATION FOR A NON-CONFORMITY PRODUCT
5.1. The Buyer is entitled to file a claim with the Seller for non-compliance of the goods with the provisions of the Agreement within 2 (two) years from the date of purchase of the goods. The Buyer shall submit the claim application to the Seller within 2 (two) months from the day when the non-compliance of the goods with the terms of the contract has been discovered. The day of purchase is considered to be the day when the Seller has handed over and the Buyer has accepted the respective product.
5.2. A claim for a product that does not comply with the provisions of the contract shall be applied for and reviewed in accordance with the provisions of the Consumer Protection Law of the Republic of Latvia.
5.3. The Seller shall not be liable for defects in the goods as a result of natural wear of the goods, intentional damage, negligence, non-compliance with the instructions for use, improper use, modification or repair, if the Buyer independently repairs without the consent of the Seller.

6. PROCESSING OF PERSONAL DATA
6.1. When visiting the E-store, the Buyer must read the Privacy Policy before purchasing the goods and concluding an agreement with the Seller.
6.2. The personal data provided by the Buyer is processed in compliance with the requirements of the Personal Data Protection Law of the Republic of Latvia and other legal acts of the Republic of Latvia regulating the processing and protection of personal data. When processing and storing the Buyer’s personal data, the Seller uses organizational and technical means that ensure the protection of personal data from accidental or illegal disclosure, alteration, as well as from any other illegal processing.

7. COPYRIGHT
7.1. The publication, reproduction, transfer or storage, modification or addition for commercial purposes of all or part of the content of the e-shop (including, but not limited to: published materials, logos, pictures, graphics, etc.) is prohibited unless the copyright or intellectual property right holder has not consented to such action. The prohibition does not apply to downloading and storing content on a computer, tablet or smartphone and printing it for personal (non-commercial) use only.
7.2. The content of the e-shop is allowed to be quoted in accordance with the applicable copyright legislation. If the content is quoted, its source must be indicated, but it is prohibited to reproduce, publish or distribute the trademarks or logos contained in the e-store without the prior written consent of the owner of these trademarks or logos.
7.3. In case of copyright infringement of the e-shop, the Buyer may be held liable in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.

8. LIABILITY
8.1. If the Buyer places an order in the e-store, it is assumed that the Buyer has fully read the Terms and agrees with them. The Seller does not assume any risks or responsibilities if the Buyer is not fully acquainted with the Terms.
8.2. Seller shall not be liable for any costs or losses that may result from the use of the information provided in the e-store or from the fact that the website is unavailable for any reason or has been disrupted or interrupted.
8.3. The seller is not responsible for the exact discrepancy of the color, size, shape or other parameters of the goods shown in the images in the e-shop with the actual properties of the goods.
8.4. Seller shall not be liable for any delay or non-performance of any obligation or other failure arising out of circumstances and obstacles beyond the Seller’s reasonable control, including but not limited to strikes, government orders, acts of war or national emergencies, environmental or climatic anomalies, non – compliance with third-party interference with the Internet, and technical problems with communications equipment, computers, and software.

9. OTHER PROVISIONS
9.1. The Seller reserves the right to unilaterally amend and supplement these Terms without prior notice.
9.2. The Terms and Conditions in force at the time of placing the order shall apply to the order placed by the Buyer.
9.3. The exchange of information between the Buyer and the Seller takes place using the means of communication indicated on the e-shop website.
9.4. The operation of the website is regulated and the legal acts of the Republic of Latvia are applicable to these Terms. Relationships arising from transactions with Buyers, when the Buyer is a natural person within the meaning of the Consumer Rights Law, are regulated by the Consumer Rights Protection Law and other regulatory enactments on consumer rights protection.
9.5. All disputes shall, as far as possible, be settled by negotiation. If no agreement is reached, the dispute shall be submitted to a court in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.